Design a comprehensive IT operations framework to operationalize the new organizational structure and operating mode​

A large organization needed to operationalize a new structure and model through an IT operations framework that aligned with international best practices while addressing specific organizational needs.​

‍The Work:​

• Designed an IT governance, service management, and security framework.​
• Aligned the framework with global best practices while adapting it to the organization's specific maturity level.​
• Trained the internal IT team to implement the framework effectively.​
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The Result:

‍​The project enhanced service delivery, improving transparency and operational efficiency across the organization’s IT operations.